Thank you for shopping at ChessLand Australia. We aim to provide efficient shipping services to ensure your products arrive promptly and in excellent condition.

Processing Time: Orders are typically processed within 1-2 business days from the date of purchase. During peak seasons or promotional events, processing times may vary slightly.

Shipping Rates: Shipping rates are calculated at checkout based on the weight and dimensions of your order, as well as the delivery location. We offer competitive rates for both domestic and international shipping.

Domestic Shipping (Australia):

• Metro Areas: Estimated delivery within 2-5 business days.
• Non-Metro Areas: Estimated delivery within 5-7 business days. Please note that delivery times may vary based on location and unforeseen circumstances.

International Shipping: We currently do not offer international shipping outside of Australia. We apologize for any inconvenience this may cause.

Shipping Confirmation and Tracking: Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your package using the provided tracking number on our website.

Shipping Carriers: We partner with reputable carriers such as Australia Post, CouriersPlease, and others to ensure reliable and timely delivery of your orders.

Shipping Restrictions: Some products may have specific shipping restrictions due to size, weight, or regulatory requirements. Please review the product details for any shipping restrictions before completing your purchase.

Lost or Damaged Packages: In the rare event that your package is lost or damaged in transit, please contact us immediately at [customer service email] so that we can assist you in resolving the issue promptly.

Shipping Address: Please ensure that the shipping address provided is accurate and complete. ChessLand Australia is not responsible for delays or additional shipping charges incurred due to incorrect or incomplete addresses provided by the customer.

Shipping Inquiries: If you have any questions about our shipping policy or need further assistance, please don't hesitate to contact our customer service team at [customer service email].